G Bajee Privacy Policy

1. Introduction

G bajee is an online real-money gaming platform serving players in Bangladesh. To provide you with a safe, fair, and personalised gaming experience, we need to collect and process certain personal data. We take this responsibility seriously and are committed to being transparent about our data practices.

This Privacy Policy applies to all personal data collected through the g bajee website, mobile app, customer support channels, and any other touchpoint where you interact with g bajee. By registering an account or using g bajee, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

G bajee collects the following categories of personal data from players and visitors:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

3. How We Collect Your Data

G bajee collects personal data through the following means:

• Direct registration: When you create a g bajee account, you provide your name, mobile number, date of birth, and other required details directly to us.
• Account activity: Every time you log in, place a bet, deposit, or withdraw on g bajee, data about that activity is recorded automatically.
• Payment processing: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, transaction reference data is shared between the payment provider and g bajee to confirm the transaction.
• Device and browser: When you visit g bajee, your browser or app automatically sends technical data such as your IP address, device model, and browser version to our servers.
• Customer support: When you contact g bajee support via email or live chat, the content of those communications is stored so we can assist you effectively.
• Cookies and tracking: G bajee uses cookies and similar technologies to collect usage data. See Section 8 for full details on our cookie practices.
• Identity verification: If you are asked to verify your identity, you may provide copies of identity documents such as your National ID card. These are processed securely and used only for verification purposes.

4. Why We Use Your Data

G bajee uses your personal data for the following specific purposes:

• Account management: To create, maintain, and manage your g bajee account, including processing your registration and verifying your identity.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records for your account.
• Game delivery: To provide you with access to g bajee games including Cricket, Arcade, WL Live, Callbreak Quick, Ludo Quick, Lucky Dice, and Cannon Fishing.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact g bajee support.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal or prohibited conduct on g bajee.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
• Responsible gaming: To monitor gaming patterns and identify players who may need responsible gaming support, in line with our commitment to player wellbeing.
• Platform improvement: To analyse usage patterns and improve the g bajee platform, fix bugs, and develop new features that better serve our players.
• Communications: To send you important account notifications, security alerts, and updates about changes to g bajee policies or services.

5. Legal Basis for Processing

G bajee processes your personal data on the following legal bases:

• Contract performance: Processing your registration data, account data, and payment data is necessary to fulfil our contract with you — that is, to provide the g bajee gaming service you have signed up for.
• Legal obligation: Certain data processing is required by law, including identity verification for anti-money laundering compliance and age verification to prevent underage gambling.
• Legitimate interests: G bajee processes technical and usage data based on our legitimate interest in operating a secure, functional, and improving platform. We always balance this against your privacy rights.
• Consent: Where we rely on your consent for data processing — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing

G bajee does not sell your personal data. We share your data only in the following limited circumstances:

• Payment providers: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: Where required, we may share identity document data with third-party verification services to confirm your identity. These services are bound by strict confidentiality obligations.
• Legal authorities: G bajee may disclose your data to law enforcement, regulatory authorities, or courts where required by applicable law or a valid legal order. We will notify you of such disclosures where legally permitted to do so.
• Anti-fraud services: We may share data with industry anti-fraud networks to detect and prevent fraudulent activity across the online gaming sector.
• Service providers: G bajee uses trusted third-party service providers for functions such as hosting, analytics, and customer support software. These providers process data only on our instructions and are contractually bound to protect your data.

7. Payment Data

G bajee takes the security of your payment data especially seriously. Here is how we handle financial information on the platform:

• No PIN storage: G bajee never stores your bKash, Nagad, or Rocket PIN. We do not have access to your mobile banking credentials and will never ask for them.
• Transaction references: When you make a deposit or withdrawal, we store the transaction reference number, amount, timestamp, and the last few digits of the mobile number used. This is the minimum data needed to reconcile your account.
• Encrypted transmission: All payment data transmitted between your device and g bajee is encrypted using SSL/TLS technology. This prevents interception during transmission.
• Fraud monitoring: G bajee monitors payment activity for signs of fraud or money laundering. Unusual patterns may trigger a review of your account and may require you to provide additional verification.
• Withdrawal verification: Before processing a withdrawal, g bajee may verify that the destination mobile banking account is registered in your name. This protects you from unauthorised withdrawals.

8. Cookies & Tracking

G bajee uses cookies and similar tracking technologies to improve your experience on the platform. Here is what you need to know:

• Essential cookies: These are required for g bajee to function. They keep you logged in, remember your session preferences, and ensure the platform operates correctly. You cannot opt out of essential cookies without stopping use of g bajee.
• Analytics cookies: G bajee uses analytics tools to understand how players use the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised where possible.
• Preference cookies: These remember your settings and preferences on g bajee, such as your preferred language or display settings, so you do not have to set them again each visit.
• Security cookies: G bajee uses security cookies to detect suspicious login attempts and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of g bajee. G bajee does not use third-party advertising cookies or allow external ad networks to track you on our platform.

9. Data Retention

G bajee retains your personal data for as long as is necessary for the purposes described in this Privacy Policy, and in accordance with applicable legal requirements. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a period of at least 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction records are retained for a minimum of 5 years from the date of the transaction.
• Identity verification documents: Retained for the duration of your account and for 5 years after closure, or longer if required by law.
• Support communications: Customer support records are retained for 3 years from the date of the last interaction.
• Technical and usage data: Aggregated analytics data may be retained indefinitely in anonymised form. Individual-level technical data is typically retained for 12 months.

When your data is no longer needed, g bajee will securely delete or anonymise it. If you request account deletion, we will process your request in accordance with our legal retention obligations — some data may need to be retained even after your account is closed.

10. Security Measures

G bajee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse:

• SSL/TLS encryption: All data transmitted between your device and g bajee is encrypted in transit using industry-standard SSL/TLS protocols.
• Access controls: Access to personal data within g bajee is restricted to authorised personnel who need it to perform their job functions. All staff with data access are bound by confidentiality obligations.
• Secure infrastructure: G bajee's servers and databases are hosted in secure environments with physical and logical access controls, firewalls, and intrusion detection systems.
• Regular security reviews: G bajee conducts regular security assessments to identify and address potential vulnerabilities in our systems.
• Incident response: In the event of a data breach that affects your personal data, g bajee will notify affected players and relevant authorities as required by applicable law.

11. Your Privacy Rights

As a g bajee player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]:

G bajee will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days and will notify you if this is necessary. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.

12. Minors

G bajee is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on g bajee or provided us with personal data, please contact us immediately at [email protected].

Upon receiving a verified report of underage registration, g bajee will promptly close the account, delete the associated personal data, and handle any funds in accordance with applicable regulations. G bajee uses age verification measures during registration to prevent underage access, but we rely on users to provide accurate date of birth information.

13. Changes to This Policy

G bajee may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, g bajee will notify registered players via the contact details on their account before the changes take effect. Your continued use of g bajee after a Privacy Policy update constitutes your acknowledgement of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way g bajee handles your personal data, please get in touch with our team:

• Email: [email protected]
• Subject line: Use "Privacy Request" in your subject line for faster handling
• Response time: We aim to respond to all privacy-related enquiries within 5 business days
• Data rights requests: Will be fully resolved within 30 days of receipt

For questions about responsible gaming, please visit our Responsible Gaming page. For the full terms governing your use of g bajee, please review our Terms and Conditions.